Roycon Express operates a multi-vendor e-commerce marketplace that connects shoppers with independent sellers across Liberia. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By using our website, mobile experiences, or related services (the “Platform”), you agree to the practices described here.

1) Who we are (Data Controller)

Roycon Express
Paynesville, Liberia
Email: support@royconexpress.com
Phone/WhatsApp: +231-(enter number)

2) What this policy covers

• Shoppers, visitors, and registered users of the Platform
• Registered vendors/sellers who list and sell products
• Customer support interactions, marketing communications, and logistics flows

This Policy does not apply to websites/services we do not control (including vendors’ own sites or external payment/logistics providers). See Third-party links below.

3) Information we collect

A. Information you provide to us

• Account details: name, email, phone, password, country/region.
• Profile & delivery info: addresses and delivery instructions.
• Orders & payments: items purchased, totals, delivery method; we do not store card numbers, MoMo/Orange Money PINs, or bank passwords.
• Support & communications: messages and any files/photos you send.
• Vendor/KYC (for sellers): shop details, government ID, tax/registration numbers, payout/mobile wallet details, and required onboarding documents.
• Reviews & content: product reviews, ratings, Q&A, uploaded images.

B. Information collected automatically

• Device & usage data: IP address, device identifiers, browser type, pages viewed, referring/exit pages, timestamps.
• Log & security data: login events, fraud indicators, abuse prevention signals.
• Location data: approximate (IP) or—with your permission—precise location for delivery or nearby store discovery.

C. Information from third parties

• Payment/mobile money providers: payment confirmations and limited metadata.
• Logistics partners: delivery status and proof of delivery.
• Identity/KYC services: to verify vendors and prevent fraud.
• Analytics/marketing providers: aggregated insights and campaign performance.

4) How we use your information

• Provide and improve the Platform (accounts, checkout, delivery, returns, refunds).
• Enable marketplace transactions by sharing necessary order details with vendors.
• Vendor onboarding & payouts (KYC/AML checks, tax/fee calculations, settlement).
• Customer support (answer questions, handle disputes, resolve issues).
• Personalize your experience (saved carts, recommendations).
• Security & fraud prevention (detect suspicious activity, protect accounts).
• Marketing & communications (order updates, service notices; promos only if you opt in—unsubscribe anytime).
• Compliance with laws and requests from authorities.

5) How we share information

We do not sell your personal information. We share it only as needed:

• Vendors/Sellers: your order and delivery details so they can fulfill your purchase and handle returns/warranties.
• Logistics partners: address, contact phone, and delivery notes to deliver your order.
• Payment processors & mobile money providers: limited data necessary to process payments/refunds.
• KYC/verification services: for vendor identity checks and compliance.
• IT/hosting, analytics, and support tools: to operate the Platform under confidentiality and security obligations.
• Legal & safety: if required by law or to protect our rights, users, or the public.
• Business transfers: in a merger, acquisition, or reorganization, subject to this Policy.

Customer ↔ Vendor interactions: When you purchase from a vendor, that vendor becomes an independent data recipient of your order information for fulfillment and support. Vendors must use such data only for your order and must protect it per our Vendor Terms.

6) International data transfers

Some service providers may be outside Liberia. Where we transfer data internationally, we use reasonable safeguards (contractual protections and security controls).

7) Data retention

• Accounts, orders, invoices: kept while needed to provide services and meet tax/accounting/legal requirements.
• Vendor KYC & payout records: retained as required by law and financial audits.
• Marketing preferences: until you unsubscribe or delete your account.
• Support tickets & disputes: kept for operations and legal defense.

When data is no longer required, we delete or irreversibly anonymize it.

8) Cookies & similar technologies

We use cookies to run the site and improve your experience.

• Strictly necessary: login, cart, checkout, security (cannot be disabled).
• Performance/analytics: usage stats to improve features.
• Preferences: language, location, and other settings.
• Advertising/attribution (limited): measure campaign effectiveness; only with consent where required.

You can manage cookies in your browser. Blocking essential cookies may affect functionality.

9) Your choices & rights

Depending on your location, you may have the right to:

• Access a copy of your personal data.
• Correct inaccurate or incomplete information.
• Delete your data (subject to legal/contractual limits).
• Restrict or object to certain processing.
• Data portability (receive data in a commonly used format).
• Withdraw consent where processing is based on consent (e.g., marketing).
• Close your account (we may retain limited information required by law).

To exercise your rights, contact support@royconexpress.com. We may verify your identity before responding.

Marketing: unsubscribe anytime via the link in the message or your account settings. We will still send essential service messages (e.g., order updates).

10) Vendor/Seller-specific notes

• We process vendor data to onboard, verify identity, list products, settle payouts, and enforce marketplace policies.
• Vendor shop names, descriptions, ratings, and publicly provided contact details may be visible to customers.
• Vendors must only use customer data obtained via Roycon to fulfill orders, provide support, and meet legal obligations—no off-platform marketing without the customer’s explicit consent.

11) Children’s privacy

The Platform is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.

12) How we protect your information

We use administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit, access controls, and security reviews. No method of transmission or storage is 100% secure—please use a strong, unique password and keep your credentials safe.

13) Third-party links & services

Our Platform may link to external sites (including vendor pages, payment or logistics portals). Their privacy practices are governed by their own policies. We are not responsible for third-party content or practices.

14) Changes to this Privacy Policy

We may update this Policy to reflect operational, legal, or regulatory changes. We will post the updated version with a new “Last updated” date and, where appropriate, notify you by email or in-app notice.

15) How to contact us

Roycon Express – Privacy Team
Paynesville, Liberia
Email: support@royconexpress.com
Phone/WhatsApp: +231-(enter number)

By using Roycon Express, you acknowledge this Privacy Policy. We aim to align with applicable Liberian data-protection requirements and relevant international best practices, where applicable.